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Which Users in Your Account Have Access to Procore Support and Training
Procore is a widely used construction management software that provides robust support and training options to its users. As an account administrator, it is essential to understand which users in your account have access to Procore support and training. Here is a breakdown of the different user roles and their access levels:
1. Account Administrator: This role has full access to Procore support and training. They can contact Procore’s customer support team, access the Procore Community, and participate in training webinars and courses.
2. Project Manager: Project managers also have full access to Procore support and training. They can reach out to customer support, join the Procore Community, and avail of training resources.
3. Project Engineer: Similar to project managers, project engineers have complete access to support and training. They can tap into Procore’s customer support, engage with the community, and access training materials.
4. Superintendent: Superintendents have access to Procore support and training. They can seek assistance from Procore’s support team, participate in the community, and utilize training resources.
5. Subcontractor: Subcontractors have limited access to support and training. They can access Procore’s support portal and browse through available training resources. However, their access might be restricted to certain features or modules based on their assigned permissions.
6. Observer: Observers have limited access to support and training. They can access Procore’s support portal and review available training materials. However, their access to advanced support options may be restricted.
7. Read-Only: Read-only users have limited access to support and training. They can access Procore’s support portal and review available training resources. However, their access to advanced support options may be restricted.
FAQs:
1. Can subcontractors contact Procore support directly?
– Yes, subcontractors can contact Procore support for assistance.
2. Can read-only users participate in Procore training webinars?
– No, read-only users cannot participate in Procore training webinars.
3. Are there any limitations on support for observers?
– Yes, observers have limited access to support options compared to other roles.
4. Can project engineers access the Procore Community?
– Yes, project engineers can participate in the Procore Community.
5. What support options are available to project managers?
– Project managers have full access to Procore support, including phone and email support.
6. Can subcontractors access all training resources?
– Subcontractors have access to training resources but may be restricted from certain modules or features.
7. Do read-only users have access to live training sessions?
– No, read-only users cannot participate in live training sessions.
In conclusion, Procore offers various levels of support and training access based on user roles. Account administrators should ensure that each user has the appropriate level of access to support and training resources to optimize their Procore experience.
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